Customer Service & Admin Coordinator

Simera; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to provide excellent customer support while handling daily administrative tasks. You will engage with customers across multiple channels, maintain records, manage calendars, and support internal teams to ensure a professional customer experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently in a remote setup with a focus on timely, accurate administration and customer

Qualifications

• Experience in customer service or administrative support.
• Ability to manage multiple inquiries and administrative tasks.
• Proficiency with CRM systems and spreadsheets.
• Strong communication and organizational skills.
• Reliable internet and remote-work setup.

Responsibilities

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to appropriate teams when needed.
• Maintain accurate records of interactions and resolutions.
• Manage calendars, meetings, and scheduling requests.
• Organize digital files and databases; perform data entry.
• Prepare reports, spreadsheets, documents and presentations.
• Coordinate information between customers and internal/external teams.
• Assist with invoices, expenses, orders, and other admin processes.
• Support onboarding and internal projects.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Time management

Problem solving

Active listening

Multitasking

Follow-up

CRM

Data entry

Google Workspace

MS Office

Tools

CRM systems

Spreadsheets

Calendars

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant to provide excellent customer support while handling daily administrative tasks. You will engage with customers across multiple channels, maintain records, manage calendars, and support internal teams to ensure a professional customer experience.

The role emphasizes strong communication, attention to detail, and the ability to work independently in a remote setup with a focus on timely, accurate administration and customer