Customer Experience & Admin Coordinator

Simera; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant in a remote-capable role in San Francisco. You will respond to inquiries via email, phone, chat, and other channels, provide accurate information, and ensure a professional customer experience.

You will also support daily administrative tasks, manage schedules, maintain records, and assist internal teams. The role requires strong communication, problem solving, and the ability to work independently with a proactive attitude.

Qualifications

• Previous experience in customer service or administrative support.
• Experience using CRM systems and common business software.
• Strong computer and digital skills.
• Ability to work independently and with remote teams.
• English proficiency for supporting English-speaking customers.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of customer interactions and resolutions.
• Manage calendars, appointments, and scheduling requests.
• Organize and maintain digital files and databases.
• Perform data entry and update information.
• Prepare reports, spreadsheets, and presentations.
• Monitor tasks and deadlines for timely completion.
• Coordinate information between customers, internal teams, and external contacts.
• Assist with invoices, expenses, orders, and other admin processes.
• Support onboarding and internal projects.
• Identify recurring issues and communicate to teams.
• Maintain confidentiality of information.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Problem solving

Multitasking

CRM systems

Google Workspace

Microsoft Office

Tools

CRM software

Spreadsheets

Calendar apps

Data entry tools

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant in a remote-capable role in San Francisco. You will respond to inquiries via email, phone, chat, and other channels, provide accurate information, and ensure a professional customer experience.

You will also support daily administrative tasks, manage schedules, maintain records, and assist internal teams. The role requires strong communication, problem solving, and the ability to work independently with a proactive attitude.