Customer Service & Admin Support Specialist

Simera; San Francisco (CA); On-site; USD 48,000 - 64,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role involves handling inquiries across channels, maintaining records, coordinating schedules, and supporting internal teams to ensure a professional client experience.

The ideal candidate communicates clearly, pays close attention to detail, and can manage multiple tasks with minimal supervision while collaborating with remote teams and

Qualifications

• Excellent verbal and written communication skills are required.
• Strong customer service orientation with the ability to handle inquiries professionally.
• High attention to detail and accuracy in record-keeping and tasks.

Responsibilities

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to customer questions.
• Handle requests and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of interactions and resolutions.
• Coordinate calendars, meetings, and scheduling requests.
• Organize digital files, records, and databases and perform data entry.
• Prepare reports, spreadsheets, documents, and presentations.

Skills

Communication

Customer service

Attention to detail

Organization

Problem solving

Multitasking

Follow-up

Office Suite

CRM systems

Tools

CRM software

Google Workspace

Microsoft Office

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver excellent customer support and assist with daily administrative tasks. The role involves handling inquiries across channels, maintaining records, coordinating schedules, and supporting internal teams to ensure a professional client experience.

The ideal candidate communicates clearly, pays close attention to detail, and can manage multiple tasks with minimal supervision while collaborating with remote teams and