Customer Support & Admin Coordinator

Simera; San Francisco (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

Simera in San Francisco seeks a highly organized Customer Service & Admin Assistant to deliver excellent support and handle daily administrative tasks. You will respond to inquiries across channels, maintain records, and coordinate schedules while ensuring a professional customer experience.

The role requires strong communication, attention to detail, and the ability to work independently with remote teams.

Qualifications

• Experience in customer service or administrative support.
• Ability to manage multiple requests with accuracy.
• Proficient with CRM systems and standard office tools.

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels.
• Provide accurate information and timely solutions to questions and concerns.
• Handle requests, complaints, and follow-ups professionally and empathetically.
• Escalate complex issues to the appropriate teams when needed.
• Maintain accurate records of interactions and updates.
• Coordinate calendars, meetings, and scheduling requests.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Problem solving

Time management

Multitasking

Follow-up

Google Workspace

Microsoft Office

CRM systems

Tools

CRM systems

Spreadsheets

Calendars

Email

Chat

Job description

Simera in San Francisco seeks a highly organized Customer Service & Admin Assistant to deliver excellent support and handle daily administrative tasks. You will respond to inquiries across channels, maintain records, and coordinate schedules while ensuring a professional customer experience.

The role requires strong communication, attention to detail, and the ability to work independently with remote teams.