Remote Customer Service & Admin Assistant

Simera; San Francisco (CA); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver exceptional customer support while performing daily administrative tasks. The role requires strong communication, meticulous record-keeping, and proactive collaboration with internal teams to ensure a professional customer experience.

You will manage inquiries across channels, maintain calendars, prepare reports, and support invoices and onboarding.

Qualifications

• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other channels.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Problem-solving

Time management

Multitasking

Follow-up

Independent work

Empathy

Tools

Google Workspace

Microsoft Office

CRM systems

Spreadsheets

Calendar tools

Job description

Simera is seeking a highly organized Customer Service & Admin Assistant to deliver exceptional customer support while performing daily administrative tasks. The role requires strong communication, meticulous record-keeping, and proactive collaboration with internal teams to ensure a professional customer experience.

You will manage inquiries across channels, maintain calendars, prepare reports, and support invoices and onboarding.