Customer Service

Lee Hecht Harrison Nederland B.V.; Oklahoma City (OK); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

401K plan

Paid leave

Holiday pay

Commuter benefits

EAP program

Job summary

Lee Hecht Harrison in Oklahoma City, OK is seeking a Customer Service Representative to be the primary contact for customers, assisting with inquiries, resolving concerns, and processing requests in a fast-paced, onsite environment. The role emphasizes strong communication, attention to detail, and a commitment to delivering exceptional service from start to finish.

Key responsibilities include handling inquiries via phone and email, providing accurate product information, documenting

Qualifications

• Previous experience in customer service, call center, retail support, administrative support, or a related field.
• Strong verbal and written communication skills.
• Ability to handle multiple priorities while maintaining attention to detail.
• Comfortable navigating computer systems and learning new technology platforms.
• Effective problem-solving and conflict-resolution abilities.
• Positive attitude with a commitment to delivering excellent customer experiences.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, and account details.
• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and update records within company systems.
• Process customer requests, account updates, and service-related transactions.
• Collaborate with internal teams to address customer issues and ensure timely resolution.
• Follow established procedures while identifying opportunities to improve the customer experience.
• Maintain productivity and quality standards in a high-volume environment.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Attention to detail

Education

High school diploma or equivalent

Tools

CRM systems

Customer account management tools

Computer systems literacy

Job description

Customer Service Representative

Oklahoma City, OK | Fully Onsite

LHH is seeking a Customer Service Representative for a growing organization in the consumer services industry in Phoenix, Arizona. This fully onsite opportunity is ideal for a customer-focused professional who enjoys problem-solving, building relationships, and delivering exceptional service in a fast-paced environment.

This position serves as a primary point of contact for customers, assisting with inquiries, resolving concerns, processing requests, and ensuring a positive customer experience from start to finish. The right candidate will be an excellent communicator, detail-oriented, and committed to providing outstanding support.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and other communication channels

• Provide accurate information regarding products, services, orders, and account details

• Resolve customer concerns professionally and efficiently while maintaining a high level of customer satisfaction

• Document customer interactions and update records within company systems

• Process customer requests, account updates, and service-related transactions

• Collaborate with internal teams to address customer issues and ensure timely resolution

• Follow established procedures while identifying opportunities to improve the customer experience

• Maintain productivity and quality standards in a high-volume environment

Qualifications

• Previous experience in customer service, call center, retail support, administrative support, or a related field

• Strong verbal and written communication skills

• Ability to handle multiple priorities while maintaining attention to detail

• Comfortable navigating computer systems and learning new technology platforms

• Effective problem-solving and conflict-resolution abilities

• Positive attitude with a commitment to delivering excellent customer experiences

• High school diploma or equivalent required

Preferred Qualifications

• Experience working in a consumer services environment

• Bilingual skills are a plus

• Experience with CRM systems and customer account management tools

Compensation & Benefits

• Stable full-time schedule

• Opportunity to join a growing organization with career advancement potential

• Collaborative and team-oriented work environment

• medical

• dental

• vision

• life insurance

• short-term disability

• additional voluntary benefits

• EAP program

• commuter benefits

• 401K plan

• paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law

• holiday pay where applicable

If you're looking for a customer service opportunity where your communication skills and dedication to customer satisfaction can make an impact.

Pay Details: $18.00 to $25.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.