Customer Service Specialist

LHH; Montebello (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K plan

Paid Sick Leave

Job summary

A leading recruitment agency is seeking a Customer Service Specialist in Montebello, California. The ideal candidate will have excellent communication and problem-solving skills, proficiency in Excel, and experience in customer service. This role involves interacting with customers, processing inquiries, and maintaining records. Benefits include comprehensive medical coverage and a flexible 401K plan.

Qualifications

• Excellent communication skills in both verbal and written forms.
• Strong attention to detail and organizational ability.
• Proficiency in Excel and comfort with numbers and data.
• Math and problem-solving skills for handling billing and quotes.
• Prior experience in customer service is preferred.

Responsibilities

• Respond promptly to customer inquiries via calls, emails, and messages.
• Process service requests and billing questions accurately.
• Maintain detailed and organized customer records.
• Collaborate with teams to resolve customer issues.
• Use Excel to track and analyze customer data.

Skills

Excellent communication skills

Strong attention to detail

Proficiency in Excel

Math and problem-solving skills

Prior experience in customer service

Job description

This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Talent Attraction Specialist with LHH Recruitment Solutions

Are you a people person who loves solving problems and delivering outstanding service? Do you thrive in a fast-paced environment where accuracy and communication matter? If so, we want you on our team!

About the Role:

We’re seeking a Customer Service Specialist! In this role, you’ll be handling inquiries, and providing accurate information.

What You’ll Do:

• Respond promptly to calls, emails, and messages with professionalism.
• Process service requests, billing questions, and policy updates accurately and efficiently.
• Maintain detailed and organized customer records in our system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.
• Use Excel to track and analyze customer data and assist with reporting tasks.

What You Bring:

• Excellent communication skills – both verbal and written.
• Strong attention to detail and organizational ability.
• Proficiency in Excel and comfort with numbers and data.
• Math and problem-solving skills to handle billing, quotes, or policy calculations.
• Prior experience in customer service (auto insurance or related industry experience is a big plus!).

Benefits: Benefits include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

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