Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Tempe (AZ); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K plan

Paid time off

Job summary

Lee Hecht Harrison Nederland B.V. in Tempe, AZ is seeking a Customer Service Specialist on a contract-to-hire basis to deliver exceptional service to customers.

You will provide accurate information, resolve concerns efficiently, and ensure a positive experience with a friendly, empathetic, and professional approach. Key responsibilities include handling invoice and billing questions, guiding customers with patience, using tools to resolve issues, building product knowledge, and communicating

Qualifications

• 2+ years of customer service or call center experience.
• Strong verbal, interpersonal, and written communication skills.
• Calm, customer-first attitude in fast-paced or escalated situations.
• Organized, detail-oriented, and able to multitask.
• Proficient with computer systems and digital communication tools.

Responsibilities

• Serve as primary contact for customers on invoices and billing questions.
• Provide clear guidance with patience and strong customer focus.
• Use tools and resources to resolve issues, aiming for first-contact resolution.
• Develop knowledge of products, policies, and technical systems.
• Communicate effectively verbally and in writing, adapting to customer needs.
• Meet or exceed performance targets for productivity, quality, and attendance.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Call center experience

Teamwork

Tools

CRM software

Ticketing systems

Email/chat tools

Job description

Customer Service Specialist

LHH Recruiting is assisting our client in Tempe, AZ with hiring on a contract to hire basis aCustomer Service Specialistto join our team and deliver exceptional service to customers. In this role, you will provide accurate information, resolve customer concerns efficiently, and ensure a positive experience using a friendly, empathetic, and professional approach.

Key Responsibilities

• Serve as the primary point of contact for customers regarding invoiceand billing questions.
• Provide clear guidance and information while demonstrating patience, professionalism, and strong customer focus.
• Utilize available tools, systems, and resources to achieve complete and accurate issue resolution, emphasizing first-contact resolution.
• Build and maintain a deep understanding of products, policies, procedures, and technical systems relevant to customer accounts.
• Communicate effectively through verbal and written channels, adapting your communication style to each customer’s needs.
• Meet or exceed established performance targets, including productivity, efficiency, schedule adherence, quality, customer satisfaction, and attendance.

Qualifications

• 2+ years recent previous customer service or call center experience preferred.
• Strong verbal, interpersonal, and written communication skills.
• Ability to maintain a calm, customer-first attitude in fast-paced or escalated situations.
• Organized, detail-oriented, and capable of managing multiple tasks simultaneously.
• Proficiency with computer systems, customer support platforms, and digital communication tools.
• Commitment to reliability, teamwork, and meeting performance expectations.

Pay Details: $20.00 to $21.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.