Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Mesa (AZ); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

LHH Recruitment Solutions in Mesa, AZ is partnering with a growing call center to hire a full-time Customer Service Representative for an onsite role, Monday to Friday.

You'll handle inbound and outbound calls, assist with orders, payments, and troubleshooting, and document all interactions in the CRM. The position offers $20.00-$22.00 hourly, with a comprehensive benefits package including medical, dental, vision, life, disability, and a 401K.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or call center experience.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Bilingual in Spanish is preferred but not required.

Responsibilities

• Answer inbound calls, make outbound calls, and emails with customers.
• Assist customers through the order processing and product details.
• Document all interactions in the CRM system with accurate data entry and attention to detail.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Assist with outbound calls for follow-ups.
• Customer account management and verification of information.
• Process payments accordingly and provide receipt via email to the customer.
• Assist with any troubleshooting tier one support for the customer.
• Support special projects as needed.

Skills

Customer service

CRM systems

Microsoft Office

Communication skills

Problem solving

Education

High school diploma or equivalent

1+ year customer service experience

Job description

LHH Recruitment Solutions is partnering with a growing call center company in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience.

The customer service representative will be responsible for one-call resolution regarding services, billing information, troubleshooting, and payment processing for all inbound calls.

Key Responsibilities

• Answer inbound calls, make outbound calls, and emailswithcustomers.
• Assist customers through the order processing and product details.
• Document all interactions in the CRM system with accurate data entry and attention to detail.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Assist with outbound calls for follow-ups.
• Customer account managementand verification of information.
• Process payments accordingly and provide receipt via email to the customer
• Assist with any troubleshooting tier one support for the customer.
• Support special projects as needed.

Required Qualifications

• High school diploma or equivalent is required.
• 1+ years of customer service experience or call center experience
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Bilingual in Spanish is preferred not required.

Pay Details: $20.00 to $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• EAP program
• commuter benefits
• 401K plan
• Paid Sick Leave
• any other paid leave required by Federal, State, or local law
• Holiday pay

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.