Customer Service Representative

LHH; San Francisco (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Short-term Disability

401K

Commuter Benefits

Paid Sick Leave

Holiday pay

EAP program

Job summary

LHH, a global talent solutions firm, seeks an Onsite - Customer Care Advocate in San Francisco to support healthcare clients. The role requires at least 1 year in a call center or customer service environment, with a focus on accuracy and timely responses.

Candidates should have a high school diploma, strong verbal and written communication, and the ability to interpret benefit plans and regulations while maintaining excellent attendance and reliability.

Qualifications

• High School diploma or GED (minimum).
• 1+ year of experience in a call center or customer service role.
• Healthcare background preferred.
• Clear and professional communication skills (verbal and written).
• Strong organizational and listening skills.
• Ability to interpret business materials, benefit plans, and regulations.
• Proficient in MS Word and Excel.
• Excellent attendance and punctuality required.
• Claims processing knowledge is a plus.

Skills

Call Center

Customer Service

Verbal Communication

Written Communication

MS Word & Excel

Reliability

Team Player

Attention to Attendance

Interpret Benefits Plans

Education

High School Diploma or GED

Tools

MS Word & Excel

Job description

We’re looking for a Onsite - Customer Care Advocate - for our client. Minimum 1-year experience in Call Center.

What You Bring

• High School Diploma or GED (minimum)
• 1+ year of experience in a call center or customer service role
• Claims processing knowledge is a plus
• Healthcare background preferred
• Strong work ethic and team player mentality
• High integrity and commitment to customer satisfaction
• Clear and professional communication skills (verbal and written)
• Strong organizational and listening skills
• Ability to interpret business materials, benefit plans, and regulations
• Proficient in MS Word and Excel
• Excellent attendance and punctuality required

Top performers are fast learners, strong team players, and committed to accuracy and inclusiveness.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers