Customer Service

Path Arc; Inglewood (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is seeking a Customer Service Representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to resolve issues quickly.

The role emphasizes active listening, clear communication across calls, emails, and chats, and the ability to multitask while meeting team goals. Remote work options and strong upward mobility are available.

Qualifications

• Experience in customer support or related field.
• Excellent phone and written communication skills.
• Proficient with computers and basic software.
• Ability to multitask and manage time effectively.
• Active listening and concise information relay.
• Customer-focused with problem-solving mindset.

Responsibilities

• Answer and manage calls, emails, chats, and IVR systems.
• Provide product information and resolve inquiries.
• Record and organize customer interactions and account changes.
• Meet personal and team targets.
• Upsell when appropriate.
• Schedule callbacks to resolve customer needs.

Skills

Customer communication

Active listening

Multitasking

Time management

Problem solving

Sales/up-selling

Tools

CRM software

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)