Customer Service

Path Arc; Compton (CA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance (dental & vision)

Excellent retirement plan

Upward mobility

Flexible hours

Remote work options

Job summary

Path Arc is seeking a customer service representative to answer client inquiries, provide product information, and help customers by being informative, empathetic, and eager to quickly solve problems. This role offers remote work options and opportunities for growth within the company.

The position involves handling calls, emails, chats, and scheduling callbacks or appointments while learning procedures and meeting Team goals.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication over the phone and other platforms.
• Basic computer skills and experience.
• Able to multitask and manage time effectively.
• Strong customer focus for positive experience and resolution.

Responsibilities

• Answer and manage incoming calls, emails, chats, and IVR systems.
• Provide product information and help customers with solutions.
• Learn and follow all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record and organize customer interactions and account changes.
• Upsell when appropriate and schedule callbacks or appointments.

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)