Customer Service

Path Arc; Whittier (CA); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is hiring a Customer Service Representative in the United States. You will answer inquiries, provide product information, and help customers by being informative, empathetic, and ready to quickly solve problems.

You will listen, learn, and resolve issues while following procedures, handling calls, emails, chats, and scheduling follow-ups to ensure a positive experience for every customer.

Qualifications

• Previous experience in customer support or related field.
• Excellent communication over phone and other platforms.
• Strong time management and prioritization skills.

Responsibilities

• Answer incoming calls, emails, chats, and IVR.
• Assess customer needs and provide correct solutions or steps.
• Learn and follow customer service procedures.
• Meet or exceed personal and team goals.
• Record and file customer interactions and account changes.
• Schedule callbacks to resolve customer needs.

Skills

Customer service

Active listening

Communication

Multitasking

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)