Customer Service

Path Arc; Hawthorne (CA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Flexible Hours

Remote Work

Job summary

Path Arc is seeking a customer service representative to handle inquiries, provide product information, and resolve issues with empathy and efficiency. The role involves multi-channel support, learning policies, and aiming to meet team targets while maintaining a high level of customer satisfaction.

You will engage via calls, emails, and chats, document interactions, and may upsell where appropriate. Remote work is available, and strong communication skills are essential for success.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Responsibilities

• Answer client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.
• Answer and manage incoming calls, emails, chats, and/or IVR systems
• Learn and follow all customer service procedures and policies
• Strive to meet and exceed personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Schedule callbacks and appointments to resolve customer needs

Skills

Customer service

Communication

Active listening

Multitasking

Time management

Empathy

Upselling

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)