Customer Service Representative

Essmann; Ohio; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Paid holidays

Overtime compensation

Remote-work equipment and technical 지원

Professional development opportunities

Retirement savings plan

Job summary

Zohorecruit is seeking a Customer Service Representative to deliver exceptional service across phone, web chat, and email channels. The role includes guiding customers with product information, troubleshooting issues, and following up to ensure satisfaction.

Responsibilities include updating records, suggesting relevant products, and staying current on offerings. The position emphasizes teamwork and timely, accurate responses in a dynamic environment.

Qualifications

• Excellent interpersonal communication for positive customer interactions.
• Analytical and problem-solving abilities to diagnose issues.
• Strong multitasking and organizational skills.
• Active listening and concise responses to inquiries.
• Time-management to respond promptly across channels.
• Team collaboration with other departments.
• Ability to stay standing for long shifts.
• Technical proficiency with VOIP, CRM, word processing, databases, email and chat software.

Responsibilities

• Provide introductory information to prospective and new customers.
• Handle customer complaints and troubleshoot issues with products or services.
• Follow up with clients by phone, web chat or email to ensure satisfaction.
• Access databases to retrieve account information for customers.
• Inform customers about additional products or services that might benefit them.
• Escalate queries and concerns when necessary.
• Update customer records after each contact.
• Stay up to date on the latest products and services the organization provides.

Skills

Interpersonal communication

Analytical thinking

Problem solving

Multitasking

Organizational skills

Active listening

Time management

Teamwork

Stamina

Tools

CRM

VOIP phones

Word processing

Database

Email

Chat software

Job description

Customer Service Representative’s primary duty is to deliver great customer service. They often have the following customer service responsibilities:

• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Handling customer complaints and troubleshooting issues with products or services
• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Updating customer records following each contact
• Staying up to date on the latest products and services an organization provides

Requirements

• Interpersonal communication skills to ensure positive interactions with customers
• Analytical and problem-solving skills to diagnose problems and recommend effective solutions
• Multitasking and organizational skills to work on multiple issues at one time
• Active listening and communication skills to provide concise answers to inquiries
• Time-management skills to respond to customer emails, calls and web chat messages promptly
• Teamwork skills to collaborate with representatives and coworkers in other departments
• Ability to remain upright and stationary for long periods during a shift
• Technical skills to use voice-over-IP phones and customer records management, word processing, database, email and chat software programs

Employee Benefits – Customer Service Representative

• Competitive hourly compensation.
• Paid onboarding and training.
• Medical, dental, and vision insurance.
• Paid time off and sick leave.
• Paid holidays, where applicable.
• Overtime compensation for eligible hours worked.
• Remote-work equipment and technical support, subject to company policy.
• Performance-based incentives, where applicable.
• Opportunities for professional development and career advancement.
• Retirement savings benefits, where offered.
• Specific eligibility requirements, benefit amounts, and enrollment dates will be outlined in the official employment offer and employee handbook.