Customer Service (remote work , no vaccination required)

Path Arc; United States; Remote; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health Insurance (dental and vision)

Excellent retirement plan

Upward mobility into other positions

Flexible hours

Remote Position(s) available

Zusammenfassung

Path Arc is seeking a Customer Service Representative to answer inquiries, provide product information, and help customers by being informative, empathetic, and quick to resolve issues.

In this role you will handle calls, emails, chats, and IVR interactions, follow procedures, and strive to exceed personal and team targets while maintaining accurate records.

This remote position requires California residency and offers flexible hours and benefits.

Qualifikationen

• Experience in customer support or related field.
• Strong phone and digital communication skills.
• Ability to learn and follow procedures.
• Ability to meet and exceed targets.
• Proactive problem-solving and empathy.
• Must reside in California.

Aufgaben

• Answer calls, emails, chats, and IVR interactions.
• Provide product information and resolve customer inquiries.
• Record, organize and file customer interactions and account changes.
• Able to upsell if needed.
• Able to schedule callbacks and appointments to resolve needs.
• Strive to meet and go above personal and team target goals.

Kenntnisse

Excellent communication

Multitasking

Time management

Active listening

Customer-focused

Jobbeschreibung

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)