Customer Service (remote work )

Path Arc; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility

Remote position available

Job summary

Path Arc is seeking a Customer Service Representative to assist clients by answering inquiries and providing product information. The role requires strong communication skills and a focus on customer care, with responsibility for managing calls and emails while ensuring positive customer experiences.

Applicants must have prior experience in customer support and reside in California. Benefits include health insurance and flexible hours, with remote work options available.

Qualifications

• Previous experience in customer support, client services, sales, or a related field.
• Excellent communication over the phone and other platforms.
• Basic computer skills and experience.

Responsibilities

• Answer client inquiries and provide product information.
• Manage incoming calls, emails, chats, and other communication methods.
• Record, organize, and file customer interactions.

Skills

Excellent customer care

Effective communication skills

Multitasking

Active listening

Time management

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and helping the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appointments to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)