Customer Service

Path Arc; Adelanto (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement plan

Career growth

Flexible hours

Remote work

Job summary

Path Arc is seeking a Customer Service Representative in Adelanto, CA to address client inquiries and provide product information with empathy and accuracy. You will manage calls, emails, chats, and IVR interactions while learning company procedures.

The role requires strong communication, active listening, and a customer-first mindset to resolve issues quickly and effectively. Remote options may be available as part of flexible scheduling.

Qualifications

• Previous experience in customer support or related field.
• Excellent phone and online communication.
• Basic computer skills and ability to multitask.
• Strong time management and prioritization.
• Active listening and clear information relay.
• Customer-focused with problem resolution mindset.

Responsibilities

• Answer client inquiries and provide product information with empathy.
• Handle calls, emails, chats, and IVR systems.
• Learn and follow customer service procedures and policies.
• Strive to meet personal and team targets.
• Record and organize customer interactions and account changes.
• Upsell when appropriate.
• Schedule callbacks and appointments to resolve needs.

Skills

Customer service

Communication

Multitasking

Time management

Active listening

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)