Customer Service Representative

Path Arc; Sacramento (CA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health Insurance (dental and vision)

Excellent retirement plan

Upward mobility into management

Flexible hours

Remote Position(s) available

Job summary

Path Arc in Sacramento seeks a customer service representative to answer inquiries, provide product details, and resolve issues with empathy and speed.

The role requires clear communication, active listening, and the ability to multi-task across calls, email, and chat while maintaining a customer-focused approach. Flexible hours and remote options are available as part of a broader service team.

Qualifications

• Previous experience in customer support or client services
• Excellent phone and written communication skills
• Basic computer skills and experience
• Ability to multitask and manage time effectively
• Active listening with clear information relay
• Customer-focused with problem-solving attitude

Responsibilities

• Answer client inquiries via calls, email, chat, or other channels
• Provide product information and troubleshoot to resolve issues
• Follow customer service procedures and policies
• Aim to meet and exceed personal and team targets
• Record and organize customer interactions and account changes
• Upsell when appropriate and schedule callbacks
• Assist customers in resolving their needs promptly

Skills

Customer service

Communication

multitasking

Time management

Active listening

Customer-focused

Job description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution

MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)