CUSTOMER SERVICE

Dayton Roger's; Connecticut; On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Growth opportunities

Job summary

Dayton Roger's is seeking a friendly Customer Service Representative to join our team in a full-time role. You will handle calls and emails, provide product information, and process orders, returns, and exchanges while maintaining customer records.

The position offers a competitive benefits package with health insurance and paid time off. The ideal candidate will have a high school diploma or equivalent, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Prior customer service experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to multitask in a fast-paced environment.
• Proficient with Microsoft Office and customer service software.
• Positive attitude and dedication to delivering exceptional service.
• Comfortable working both independently and in a team.

Responsibilities

• Handle incoming calls and emails from customers, addressing inquiries and concerns professionally.
• Provide accurate information about products and services, including pricing and availability.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain and update customer records as needed.
• Collaborate with other departments to resolve issues and ensure a positive experience.
• Proactively identify and address potential service issues to prevent escalations.
• Follow up with customers to ensure satisfaction and collect feedback.
• Stay updated on product knowledge and policies to provide current information.
• Meet and exceed service performance goals and metrics set by the company.

Skills

Communication skills

Problem solving

Multitasking

Computer skills

Teamwork

Customer service experience

Positive attitude

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Job Title: Customer Service Representative

Dayton Roger's Contract is seeking a friendly and dedicated Customer Service Representative to join our team. As a full-time employee, you will work 40 hours per week, providing exceptional customer service to our clients.

Key Responsibilities:

• Handle incoming calls and emails from customers, addressing their inquiries and concerns in a timely and professional manner
• Provide accurate information about our products and services, including pricing, availability, and features
• Process orders, returns, and exchanges efficiently and accurately
• Maintain customer records and update information as needed
• Collaborate with other departments to resolve customer issues and ensure a positive customer experience
• Proactively identify and address potential customer service issues to prevent escalations
• Follow up with customers to ensure satisfaction and gather feedback
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers
• Meet and exceed customer service performance goals and metrics set by the company

Qualifications:

• High school diploma or equivalent, some college preferred
• Previous customer service experience is a plus
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient computer skills, including experience with Microsoft Office and customer service software
• Positive attitude and a passion for providing exceptional customer service
• Ability to work independently and as part of a team

We offer competitive salary and benefits package, including health insurance, paid time off, and opportunities for growth and advancement within the company.