CALL CENTER REPRESENTATIVE

Dayton Roger's; Nebraska; On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits including 401(k

Paid time off and holidays

Job summary

Dayton Roger's Contract is seeking a motivated Call Center Representative to join our remote team. You will handle high volumes of customer inquiries with a friendly, professional demeanor and keep accurate records.

Ideal candidates have 1-2 years in call centers, strong communication skills, and the ability to multitask in a fast-paced environment. Flexible hours including evenings and weekends may be required.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-2 years in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Proficient in using computer programs and systems.
• Positive attitude and a strong desire to help others.
• Willingness to work flexible hours, including evenings and weekends if needed.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide excellent customer service by addressing customer concerns, resolving issues, and answering questions
• Maintain accurate and detailed records of all customer interactions
• Follow up with customers to ensure needs are met and their questions have been answered
• Collaborate with team members to find solutions and improve processes
• Meet and exceed performance goals and targets set by the company
• Keep up-to-date with product and service knowledge to effectively assist customers
• Escalate complex or urgent issues to the appropriate department or supervisor

Skills

Verbal and written communication

Customer service experience

Multitasking

Problem-solving

Computer literacy

Team collaboration

Education

High school diploma

College degree preferred

Job description

Position: Call Center Representative

Job Type: (Remote)

Dayton Roger's Contract is a leading provider of contract services in the Dayton area. We specialize in providing high-quality services to our clients in various industries including healthcare, finance, and telecommunications. Our commitment to excellence and customer satisfaction sets us apart from our competitors.

Job Overview:

We are seeking a highly motivated and customer-oriented Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to handle a high volume of calls while maintaining a positive attitude.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner
• Provide excellent customer service by addressing customer concerns, resolving issues, and answering questions
• Maintain accurate and detailed records of all customer interactions
• Follow up with customers to ensure their needs have been met and their questions have been answered
• Collaborate with team members to find solutions and improve processes
• Meet and exceed performance goals and targets set by the company
• Keep up-to-date with product and service knowledge to effectively assist customers
• Escalate complex or urgent issues to the appropriate department or supervisor

Qualifications:

• High school diploma or equivalent required, college degree preferred
• 1-2 years of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in using computer programs and systems
• Ability to remain calm and professional in stressful situations
• Positive attitude and a strong desire to help others
• Willingness to work flexible hours, including evenings and weekends if needed

Benefits:

• Competitive salary
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and advancement within the company