CUSTOMER SERVICE

Dayton Roger's; California (MO); On-site; USD 37,000 - 52,000; Full time

Job summary

Dayton Roger's is seeking a dedicated Customer Service Representative to join our remote team in the United States. You will handle inquiries, complaints, and requests with professionalism to ensure customers receive excellent service.

Requirements include a high school diploma or equivalent and at least 2 years in customer service; bilingual Spanish is a plus. You will process orders, assist with billing questions, and collaborate with other departments to improve customer satisfaction.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2 years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage multiple tasks under pressure.
• Bilingual in Spanish is a plus.
• Proficient in Microsoft Office and customer service software.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries and concerns in a timely and effective manner
• Handle customer complaints and find appropriate solutions to resolve them
• Maintain accurate and up-to-date customer records
• Collaborate with other departments to ensure customer satisfaction
• Process orders and provide customers with product information
• Assist with billing and payment inquiries
• Follow up with customers to ensure their needs are met and any issues are resolved
• Identify and escalate any customer service issues to the appropriate department
• Continuously strive to improve customer service processes and procedures

Skills

Excellent communication

Interpersonal skills

Spanish language

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Position: Customer Service Representative

Job Type: (Remote)

contracting company in Dayton, OH and we are looking for a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring our customers receive the best service possible. Your main responsibility will be to handle customer inquiries, complaints, and requests in a timely and professional manner.

Key Responsibilities

• Provide exceptional customer service by responding to customer inquiries and concerns in a timely and effective manner
• Handle customer complaints and find appropriate solutions to resolve them
• Maintain accurate and up-to-date customer records
• Collaborate with other departments to ensure customer satisfaction
• Process orders and provide customers with product information
• Assist with billing and payment inquiries
• Follow up with customers to ensure their needs are met and any issues are resolved
• Identify and escape any customer service issues to the appropriate department
• Continuously strive to improve customer service processes and procedures

Qualifications

• High school diploma or equivalent required, college degree preferred
• Minimum of 2 years of experience in customer service or a related field
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office and customer service software
• Bilingual in Spanish is a plus

We Offer

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A positive and supportive work environment
• Training and development programs to enhance your skills