CALL CENTER REPRESENTATIVE

Dayton Roger's; Nevada (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental insurance

Vision insurance

Paid time off

Career growth opportunities

Positive work environment

Job summary

Dayton Roger's is seeking a Call Center Representative for a remote position. You will answer incoming calls, provide product information, and resolve customer inquiries with empathy.

The role requires maintaining accurate records and collaborating with teammates to ensure customer satisfaction. The ideal candidate has a high school diploma, strong communication skills, and the ability to manage a high volume of calls in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and handle high call volumes.
• Excellent interpersonal skills and problem-solving abilities.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally and promptly.
• Provide information about the company, products, and services to customers.
• Handle and resolve customer complaints with patience and empathy.
• Maintain accurate records of all customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and retention.
• Meet or exceed monthly performance goals and targets.

Skills

Communication

Interpersonal skills

Multitasking

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Position: Call Center Representative

Job Type: (Remote)

Dayton Roger's is seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a leading contracting company, we pride ourselves on providing exceptional service to our clients and we are looking for someone who shares our passion for excellence.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about our company, products, and services to potential and existing customers
• Handle and resolve customer complaints and concerns with patience and empathy
• Maintain accurate and detailed records of all customer interactions and transactions
• Collaborate with team members to ensure customer satisfaction and retention
• Meet or exceed monthly performance goals and targets

Requirements:

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to handle a high volume of calls and work in a fast-paced environment
• Proficient in Microsoft Office and data entry
• Strong problem-solving and decision-making abilities
• Availability to work Monday-Friday, 9am-5pm

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and advancement
• Positive and supportive work environment