CALL CENTER REPRESENTATIVE

Dayton Roger's; Alaska; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings plan

Job summary

Dayton Roger's is seeking a Call Center Representative to be the first point of contact for customers. You will answer incoming calls, provide information about services, and help with scheduling appointments in a remote setting.

Ideal candidates have strong communication, problem-solving, and multitasking abilities, with experience in customer service and CRM software. Flexibility for evenings/weekends and a background check are expected.

Qualifications

• High school diploma or equivalent.
• Experience in a call center or customer service role preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and handle a high volume of calls.
• Proficient in Microsoft Office and experience with CRM software.
• Willingness to work a flexible schedule, including evenings and weekends if needed.
• Must pass a background check and drug screening.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide information about our services and assist customers in scheduling appointments.
• Address customer concerns and resolve issues to ensure customer satisfaction.
• Maintain accurate and detailed customer records.
• Collaborate with other team members to ensure a seamless customer experience.
• Meet and exceed performance goals and metrics set by the company.
• Continuously improve knowledge of company products, services, and policies.
• Other duties as assigned by management.

Skills

Communication skills

Problem-solving

Multitasking

Customer service experience

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Position: Call Center Representative

Job Type: (Remote)

Benefits: Comprehensive benefits package including medical, dental, and vision insurance, paid time off, and retirement savings plan

About the Company:

Dayton Roger's Contract is a leading provider of contracting services in the Dayton area. Our company prides itself on providing exceptional customer service and quality workmanship to our clients. We are currently seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative.

Job Summary:

As a Call Center Representative, you will be the first point of contact for our customers. You will be responsible for answering incoming calls, providing information about our services, and addressing any customer inquiries or concerns. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle a high volume of calls in a fast-paced environment.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide information about our services and assist customers in scheduling appointments
• Address customer concerns and resolve issues to ensure customer satisfaction
• Maintain accurate and detailed customer records
• Collaborate with other team members to ensure a seamless customer experience
• Meet and exceed performance goals and metrics set by the company
• Continuously improve knowledge of company products, services, and policies
• Other duties as assigned by management

Qualifications:

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multitask and handle a high volume of calls
• Proficient in Microsoft Office and experience with CRM software
• Willingness to work a flexible schedule, including evenings and weekends if needed
• Must pass a background check and drug screening

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.