CALL CENTER REPRESENTATIVE

Dayton Roger's; Arizona; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

Dayton Roger's is hiring a Call Center Representative for a remote, full-time role from 9am to 5pm, Monday through Friday. You will answer calls, provide product details, and resolve issues while documenting interactions in our software.

We value clear communication, empathy, and the ability to multitask in a fast-paced environment. Prior call center experience is preferred and a high school diploma is required.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multi-task and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and timely manner.
• Provide accurate information about our products and services to customers.
• Handle and resolve customer complaints and concerns with empathy and efficiency.
• Maintain a high level of customer satisfaction by building rapport with customers.
• Utilize company software to enter and update customer information and orders.
• Follow up on customer interactions and ensure all inquiries are resolved and documented.
• Collaborate with team members and other departments to resolve complex customer issues.
• Meet and exceed individual and team performance goals.

Skills

Communication skills

Problem solving

Time management

Teamwork

MS Office

Education

High school diploma

Tools

Customer service software

Job description

Position: Call Center Representative

Job Type: (Remote)

Dayton Roger's is a leading company in the contract industry, providing exceptional services to our clients for over 20 years. We are currently seeking a highly motivated and skilled Call Center Representative to join our team. This is a full-time position, Monday through Friday, from 9am to 5pm.

Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner
• Provide accurate information about our products and services to customers
• Handle and resolve customer complaints and concerns with empathy and efficiency
• Maintain a high level of customer satisfaction by building rapport and relationships with customers
• Utilize company software to enter and update customer information and orders
• Follow up on customer interactions and ensure all inquiries are resolved and documented
• Collaborate with team members and other departments to resolve complex customer issues
• Meet and exceed individual and team performance goals

Requirements:

• High school diploma or equivalent
• Previous experience in a call center or customer service role preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and decision-making abilities
• Ability to multi-task and prioritize in a fast-paced environment
• Proficient in Microsoft Office and experience with customer service software
• Positive attitude and a strong desire to provide exceptional customer service
• Ability to work independently and as part of a team

We offer a competitive salary, benefits package, and a positive work environment with opportunities for growth and advancement.