Customer Sales Pro – Parts & Solutions

CFO Trane U.S. Inc.-CFO; Melody Hills (TX); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in the United States is seeking a Customer Sales Associate to be the trusted advisor at our Trane Supply stores. You will assist customers, resolve parts or equipment issues, and deliver high-quality parts and solutions with a focus on timely, accurate service.

The role emphasizes product knowledge, achieving sales goals, and building lasting customer relationships. You will manage orders, quotes, and inquiries, with opportunities for overtime and weekend shifts as needed.

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Inside sales

Customer service

Problem solving

Relationship building

Education

High School Diploma or GED

Job description

Trane Technologies in the United States is seeking a Customer Sales Associate to be the trusted advisor at our Trane Supply stores. You will assist customers, resolve parts or equipment issues, and deliver high-quality parts and solutions with a focus on timely, accurate service.

The role emphasizes product knowledge, achieving sales goals, and building lasting customer relationships. You will manage orders, quotes, and inquiries, with opportunities for overtime and weekend shifts as needed.