Customer Retention Specialist – On-Site, Flexible Hours

PREMIER Bankcard, LLC; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits for 20+ hours/week

Dental coverage

Vision coverage

Paid time off (PTO)

401(k) matching up to 5%

Volunteer hours

Job summary

PREMIER Bankcard in Sioux Falls, SD is hiring for on-site roles with varying shifts, full-time and part-time options. Starting pay is $17.25–$19.15 per hour, plus monthly incentives. Training is extensive and bi-lingual skills earn a 10% differential.

Benefits include medical, dental, vision, 401(k), PTO, and more. Relocation within 50 miles is encouraged. Positions offer opportunities to advance from Associate I to IV with increased pay and non-traditional hour incentives.

Qualifications

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.

Skills

Customer service

Communication

Problem solving

Job description

PREMIER Bankcard in Sioux Falls, SD is hiring for on-site roles with varying shifts, full-time and part-time options. Starting pay is $17.25–$19.15 per hour, plus monthly incentives. Training is extensive and bi-lingual skills earn a 10% differential.

Benefits include medical, dental, vision, 401(k), PTO, and more. Relocation within 50 miles is encouraged. Positions offer opportunities to advance from Associate I to IV with increased pay and non-traditional hour incentives.