Customer Retention Specialist — On-Site, Sioux Falls

First PREMIER; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

PTO

401(k) match

Incentives

Job summary

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, seeks a Customer Retention Associate to respond to and resolve customer issues and retain accounts. The role offers on-site work, varying shifts, full-time and part-time options, and paid training up to three weeks.

Starting pay is $17.25-$19.15 per hour with monthly incentives. Benefits include medical, dental and vision coverage, PTO, and a 401(k) match. Bilingual differential applies; a path for career growth is provided.

Qualifications

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts.
• Maintain high quality standards and comply with regulations.

Skills

Customer service

Communication

Problem solving

Job description

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, seeks a Customer Retention Associate to respond to and resolve customer issues and retain accounts. The role offers on-site work, varying shifts, full-time and part-time options, and paid training up to three weeks.

Starting pay is $17.25-$19.15 per hour with monthly incentives. Benefits include medical, dental and vision coverage, PTO, and a 401(k) match. Bilingual differential applies; a path for career growth is provided.