Customer Retention Specialist - Flexible Hours & Incentives

First PREMIER Bank; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

PTO, Sick Pay, and Bonus Days

401(k) - matching up to 5%

Employee Wellness Program

Paid Community Volunteer Hours

Job summary

First PREMIER Bank in Sioux Falls, SD is hiring for a customer service role on-site with varied shift options. The position offers base pay of $17.25–$19.15 per hour, plus monthly incentives, and an extensive training program to support growth and career advancement.

Responsibilities include responding to customer issues to retain accounts, educating customers on benefits, and maintaining quality and regulatory compliance in conversations.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions
• Follow established procedures and company guidelines to ensure quality and regulatory compliance.

Job description

First PREMIER Bank in Sioux Falls, SD is hiring for a customer service role on-site with varied shift options. The position offers base pay of $17.25–$19.15 per hour, plus monthly incentives, and an extensive training program to support growth and career advancement.

Responsibilities include responding to customer issues to retain accounts, educating customers on benefits, and maintaining quality and regulatory compliance in conversations.