Customer Retention Specialist – Growth Path & Incentives

First PREMIER Bank and PREMIER Bankcard; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Dental and vision coverage

Job summary

Premier Bankcard is hiring for on-site customer care roles in Sioux Falls, SD. The position supports both full-time and part-time schedules with shifts that include afternoons and alternating Saturdays, offering benefits and incentives. You will resolve customer issues, educate on account benefits, and guide conversations to retain customers.

Training is extensive and included. Employees can earn incentives, access a robust benefits package, and participate in a supportive culture focused on

Qualifications

• Customer service experience preferred.
• Ability to follow processes and quality standards.
• Bilingual skills are a plus (English/Spanish).

Responsibilities

• Respond to and resolve customer issues to retain accounts.
• Educate customers on benefits, rewards, and features.
• Maintain control of conversations and handle objections per guidelines.

Skills

Customer service

Communication

Problem solving

Multitasking

Bilingual (English/Spanish)

Job description

Premier Bankcard is hiring for on-site customer care roles in Sioux Falls, SD. The position supports both full-time and part-time schedules with shifts that include afternoons and alternating Saturdays, offering benefits and incentives. You will resolve customer issues, educate on account benefits, and guide conversations to retain customers.

Training is extensive and included. Employees can earn incentives, access a robust benefits package, and participate in a supportive culture focused on