Customer Retention Specialist: Growth, Benefits & Flexible Hours

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision coverage

PTO

401(k) match

Volunteer hours

Wellness program

Employee events

Job summary

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, is hiring for customer service representatives. The role focuses on responding to customer inquiries, retaining customers considering account closures, and explaining benefits of keeping accounts.

Training is provided, with opportunities for pay growth and additional incentives. The position offers on-site employment with varied shifts and a starting wage of $17.25–$19.15 per hour, plus incentives.

Qualifications

• Experience in customer service settings.
• Ability to explain benefits and features clearly.
• Strong communication and listening skills.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts.
• Ensure all tasks meet quality standards and comply with regulations by following procedures.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and address objections and questions.

Skills

Customer service

Communication

Problem solving

Retention strategies

Job description

First PREMIER Bank and PREMIER Bankcard in Sioux Falls, SD, is hiring for customer service representatives. The role focuses on responding to customer inquiries, retaining customers considering account closures, and explaining benefits of keeping accounts.

Training is provided, with opportunities for pay growth and additional incentives. The position offers on-site employment with varied shifts and a starting wage of $17.25–$19.15 per hour, plus incentives.