Retention & Customer Success Associate

PREMIER Bankcard, LLC in; Sioux Falls (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Job summary

PREMIER Bankcard, located in Sioux Falls, SD, is seeking team members for on-site customer support roles. The position offers full-time and part-time shifts with varied hours, and a starting pay range of $17.25 to $19.15 per hour plus monthly incentives. Training is extensive, and bilingual skills receive a differential.

Employees enjoy comprehensive benefits and opportunities for career growth. Roles focus on responding to customer issues, retaining accounts, and educating customers about

Qualifications

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Job description

PREMIER Bankcard, located in Sioux Falls, SD, is seeking team members for on-site customer support roles. The position offers full-time and part-time shifts with varied hours, and a starting pay range of $17.25 to $19.15 per hour plus monthly incentives. Training is extensive, and bilingual skills receive a differential.

Employees enjoy comprehensive benefits and opportunities for career growth. Roles focus on responding to customer issues, retaining accounts, and educating customers about