Customer Retention Specialist - Hybrid/Remote Ready

Our Company; Norfolk (VA); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Medical, Dental, Vision Insurance

401k with Company Match

Employee Development Program

Work From Home potential after 6 months

Job summary

Our Company in Norfolk, VA is looking for self-motivated individuals for a Full-Time customer service role that focuses on providing world-class support to customers. The position includes handling inbound calls, addressing cancellations, and engaging with clients to maintain account retention.

We offer a competitive base salary starting at $15/hr with commission potential, alongside comprehensive benefits including paid training, time off, and a 401k plan. If you are ready to make a difference and grow in your career, we want to hear from you!

Qualifications

• Must be at least 18 years of age.
• Able to work on‑site in Norfolk, VA.
• 1‑2 years of customer service experience required.

Responsibilities

• Handle inbound cancellation calls, questions, and inquiries from clients.
• Provide solutions while offering a world‑class customer experience.
• Identify and report escalated issues to management.

Skills

Customer service skills

Interpersonal communication

Computer skills

Sales experience

Bilingual (a plus)

Education

High School Diploma or equivalent

Job description

Our Company in Norfolk, VA is looking for self-motivated individuals for a Full-Time customer service role that focuses on providing world-class support to customers. The position includes handling inbound calls, addressing cancellations, and engaging with clients to maintain account retention.

We offer a competitive base salary starting at $15/hr with commission potential, alongside comprehensive benefits including paid training, time off, and a 401k plan. If you are ready to make a difference and grow in your career, we want to hear from you!