Customer Service Representative

Our Company; Norfolk (VA); On-site; USD 20,664 - 31,684; Full time

Benefits offered by this job

Weekly Pay

Paid Training

Medical, Dental, Vision Insurance

401k with Company Match

Employee Development Program

Work From Home potential after 6 months

Job summary

Our Company in Norfolk, VA is looking for self-motivated individuals for a Full-Time customer service role that focuses on providing world-class support to customers. The position includes handling inbound calls, addressing cancellations, and engaging with clients to maintain account retention.

We offer a competitive base salary starting at $15/hr with commission potential, alongside comprehensive benefits including paid training, time off, and a 401k plan. If you are ready to make a difference and grow in your career, we want to hear from you!

Qualifications

• Must be at least 18 years of age.
• Able to work on‑site in Norfolk, VA.
• 1‑2 years of customer service experience required.

Responsibilities

• Handle inbound cancellation calls, questions, and inquiries from clients.
• Provide solutions while offering a world‑class customer experience.
• Identify and report escalated issues to management.

Skills

Customer service skills

Interpersonal communication

Computer skills

Sales experience

Bilingual (a plus)

Education

High School Diploma or equivalent

Job description

Role Overview

Life Protect 24/7 is searching for self‑motivated, high‑performing individuals with a desire to advocate for others, challenge themselves, become leaders in providing a world‑class customer experience, and solidify relationships with our customer base.

Schedule

• 9am‑7pm Monday
• 10am‑7pm Tuesday‑Friday
• 9am‑5pm every other Saturday

Responsibilities

• Handle inbound cancellation calls, questions, and inquiries from our client base in a respectful and professional manner.
• Listen patiently, engage with the customer, show empathy, build rapport, track information, and offer solutions while providing a world‑class customer experience.
• Review each customer’s situation, determine the best approach to update the customer’s account, increase account retention, and answer product questions and customer concerns.
• Handling cancellation calls by listening to the customer's concerns and providing solutions to retain the customer.
• Handling customer questions, inquiries, and complaints in a professional manner.
• Identifying and reporting escalated issues and complaints to management.
• Processing cancellations and returns.
• Offering savings opportunities and switching the form of payment when applicable.

What We Offer

• Weekly Pay
• Paid Training
• Paid OT on Saturdays
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets
• Potential to work remotely (Work From Home) / Hybrid available to employees after 6 months based on performance

Requirements

• Must be at least 18 years of age.
• High School Diploma or equivalent.
• Able to work on‑site in Norfolk, VA.
• Strong computer and interpersonal communication skills.
• 1‑2 years of customer service and retention in a contact center, service industry, or retail sales.
• 1‑3 years of sales experience.
• A customer‑focused approach with adaptability to new situations.
• Ability to multitask, prioritize, and manage time.
• Bilingual is a plus but not required.
• Motivation, and desire to achieve powered by YOU!

Compensation

$15/hr base pay | With Customer Relations based commission, Specialists can earn between $21‑$23+/HR

Equal Opportunity

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type

Full‑Time