Customer Retention Representative

First PREMIER Bank PREMIER Bankcard; Sioux Falls (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits (20+ hrs/week)

Dental and vision coverage

Generous time off (PTO, Sick Pay, and

Job summary

PREMIER Bankcard in Sioux Falls, SD is hiring for Customer Service Representatives to handle retention calls and resolve account concerns. On-site role with Full-Time and Part-Time options; shifts include days and evenings, with no Sundays.

Base pay starts at $17.25–$19.15 per hour, with monthly incentives and opportunities to earn extra for non-traditional hours; comprehensive benefits, paid training up to three weeks, and career growth within PREMIER Bankcard.

Qualifications

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Responsibilities

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions.

Job description

Job Description:

Location: Sioux Falls, SD

Shift: Varying shift options available

Job Status: Full-Time and Part-Time

Pay: $17.25-19.15/hour starting, additional monthly incentives available

Company: PREMIER Bankcard

Work Site: This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About the Role

• Respond to and resolve customer issues for those considering closing their accounts and offer solutions to retain them.
• Ensure that all tasks meet quality standards and comply with regulations by following established procedures and company guidelines.
• Educate customers on benefits, rewards, and features of retaining the account.
• Maintain control of conversations and appropriately answer customer objections and questions

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV - each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.