Customer Relations Specialist II - Collectibles Support

Collectors Universe, Inc.; California; On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

Paid vacation

Holiday pay

401(K) matching

Employee discounts

Flexible hours

Team events

Job summary

Collectors Universe, Inc. is seeking a Customer Relations Specialist II to join our PSA Customer Relations team. The role collaborates with Operations and other departments to resolve customer inquiries, providing accurate information and guiding customers to solutions.

You will maintain accounts, update orders, and escalate complex issues as needed. The ideal candidate has at least 6 months in customer relations, strong communication, listening, and problem-solving skills.

Qualifications

• High school diploma or equivalent; college degree preferred
• You will have at least 6 months of relevant customer relations experience
• You will have strong problem‑solving skills
• You will have excellent communication skills
• You will have excellent listening skills and an empathetic voice and manner
• Organized, detail oriented, and possess strong interpersonal skills
• Knowledgeable in Google Workspace systems
• Knowledgeable utilizing Salesforce preferred
• Keep emotions under control, remain open to ideas and try new things

Responsibilities

• Collaborates with Operations and other departments to find appropriate solutions for customer responses
• Provides accurate, valid, and complete information by using the department protocols to our customers
• Resolves queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem
• Maintains accounts by processing customer adjustments
• Continuously updates department spreadsheet of incoming orders
• Escalate unresolved issues to the appropriate lead/supervisor

Skills

Customer service

Communication

Problem solving

Empathy

Organization

Google Workspace

Salesforce

Education

High school diploma or equivalent

Tools

Salesforce

Google Workspace

Job description

Collectors Universe, Inc. is seeking a Customer Relations Specialist II to join our PSA Customer Relations team. The role collaborates with Operations and other departments to resolve customer inquiries, providing accurate information and guiding customers to solutions.

You will maintain accounts, update orders, and escalate complex issues as needed. The ideal candidate has at least 6 months in customer relations, strong communication, listening, and problem-solving skills.