Customer Relations Specialist III — Onsite (Santa Ana)

Collectors Universe, Inc.; California; On-site; USD 28,000 - 37,000; Full time

Job summary

Collectors Universe, Inc. is seeking a Customer Relations Specialist III to join our PSA Customer Relations team in Santa Ana, CA.

This role reports to the Customer Relations Supervisor and is full-time onsite, Monday through Friday, 6am-2:30pm, supporting a fast-paced collectibles authentication and service operation. You will handle customer inquiries, resolve issues, document orders, and collaborate across departments to deliver timely, accurate information.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 1+ years of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication skills and listening abilities.
• Empathetic, patient with a calm demeanor.
• Organized and detail-oriented with strong interpersonal skills.
• Knowledgeable in Google Workspace systems; Salesforce preferred.
• Ability to remain composed and open to feedback.

Responsibilities

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, complete information using department protocols.
• Resolve queries by clarifying issues and explaining solutions.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of orders.
• Escalate unresolved issues to the lead/supervisor.

Skills

Customer relations

Communication skills

Problem-solving

Empathy

Attention to detail

Organization

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors Universe, Inc. is seeking a Customer Relations Specialist III to join our PSA Customer Relations team in Santa Ana, CA.

This role reports to the Customer Relations Supervisor and is full-time onsite, Monday through Friday, 6am-2:30pm, supporting a fast-paced collectibles authentication and service operation. You will handle customer inquiries, resolve issues, document orders, and collaborate across departments to deliver timely, accurate information.