Senior Customer Relations Specialist IV

Collectors Universe, Inc.; Jersey City (NJ); On-site; USD 33,000 - 47,000; Full time

Job summary

Collectors Universe, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join our PSA Customer Relations team. You will exercise discretion, provide accurate information, and collaborate with Operations to resolve customer queries.

Requirements include at least 2 years in customer relations, excellent communication and listening skills, and experience with Google Workspace; Salesforce preferred. On-site interviews are common, with remote options as decided.

Qualifications

• 2+ years of relevant customer relations experience
• Strong problem-solving skills and communication abilities
• Knowledge of Google Workspace; Salesforce preferred

Responsibilities

• Exercise discretion and sound judgment when engaging with all parties
• Collaborate with Operations to resolve customer responses
• Provide accurate information using department protocols

Skills

Customer relations

Problem-solving

Communication

Active listening

Interpersonal skills

Organizational skills

Empathetic voice

Education

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors Universe, Inc. is seeking a temp-to-hire Customer Relations Specialist IV to join our PSA Customer Relations team. You will exercise discretion, provide accurate information, and collaborate with Operations to resolve customer queries.

Requirements include at least 2 years in customer relations, excellent communication and listening skills, and experience with Google Workspace; Salesforce preferred. On-site interviews are common, with remote options as decided.