Customer Care Specialist II: Expert Communicator

Collectors Universe, Inc.; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Paid Vacation

Company Holidays

Employee Discounts

Flexible Hours

Job summary

Collectors Universe, Inc. is hiring for a customer relations professional in the United States. You will engage with customers, provide accurate information, and collaborate with Operations to resolve inquiries. The role emphasizes problem-solving, empathy, and strong communication skills.

The position offers an hourly rate of $20, full-time hours, benefits, and a supportive team environment at our Florida location. Prior Salesforce and Google Workspace experience are a plus.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• 1-2 years of relevant customer relations experience.
• Strong problem-solving and communication skills.
• Excellent listening skills and empathetic manner.
• Organized, detail-oriented, with strong interpersonal abilities.

Responsibilities

• Exercise discretion and sound judgment in customer interactions.
• Collaborate with Operations to resolve customer queries.
• Provide accurate information using department protocols.
• Clarify issues, identify causes, and explain best solutions.
• Maintain accounts and process customer adjustments.
• Update department spreadsheet of incoming orders.

Skills

Customer service

Problem solving

Communication

Listening skills

Organizational skills

Interpersonal skills

Google Workspace

Education

High school diploma or equivalent

Tools

Salesforce

Google Workspace

Job description

Collectors Universe, Inc. is hiring for a customer relations professional in the United States. You will engage with customers, provide accurate information, and collaborate with Operations to resolve inquiries. The role emphasizes problem-solving, empathy, and strong communication skills.

The position offers an hourly rate of $20, full-time hours, benefits, and a supportive team environment at our Florida location. Prior Salesforce and Google Workspace experience are a plus.