Customer Relations Specialist I - Onsite Support

Collectors; Santa Ana (CA); On-site; USD 19,320 - 27,517; Full time

Job summary

A leading collectibles service provider in Santa Ana, CA, seeks a Customer Relations Specialist to handle customer inquiries and service operations. The candidate should have at least 6 months of experience in customer service, possess strong communication skills, and be detail-oriented. Responsibilities include resolving customer issues, collaborating with other teams, and maintaining accounts. This full-time position operates onsite, supporting a dynamic environment that values team collaboration.

Qualifications

• At least 6 months of relevant customer relations experience.
• Strong problem-solving skills.
• Excellent communication and listening skills.

Responsibilities

• Engage internally and externally with discretion and judgment.
• Collaborate with Operations for customer solutions.
• Resolve queries and maintain customer accounts.

Skills

Customer relations skills

Problem-solving

Communication skills

Detail-oriented

Empathy

Education

High school diploma or equivalent

Tools

Google Workspace

Salesforce

Job description

A leading collectibles service provider in Santa Ana, CA, seeks a Customer Relations Specialist to handle customer inquiries and service operations. The candidate should have at least 6 months of experience in customer service, possess strong communication skills, and be detail-oriented. Responsibilities include resolving customer issues, collaborating with other teams, and maintaining accounts. This full-time position operates onsite, supporting a dynamic environment that values team collaboration.