Customer Relations Specialist II: Evening Shift (Temp-to-Hire)

Collectors Holdings, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 30.000 - 32.000; Vollzeit

Zusammenfassung

Collectors Holdings, Inc. is seeking a temp-to-hire Customer Relations Specialist to join the PSA Customer Relations team in Santa Ana, CA.

The role operates onsite from 3:00 PM to 11:30 PM, Monday through Friday, and requires at least 1+ year of customer relations experience with strong communication and problem-solving abilities. The position focuses on handling customer inquiries, processing claims, and de-escalating issues while collaborating with multiple departments to deliver accurate

Qualifikationen

• Requires high school diploma or equivalent; college degree preferred.
• 1+ year of relevant customer relations experience.
• Experience handling customer resolutions, processing and investigating claims, and de-escalating issues.

Aufgaben

• Exercise discretion and sound judgment in engagements with internal and external parties.
• Collaborate with Operations to find solutions for customer responses.
• Provide accurate, complete information using department protocols.
• Resolve queries by clarifying issues and explaining solutions.
• Maintain accounts by processing customer adjustments and updating order spreadsheets.

Kenntnisse

Customer relations

Communication

Listening

Problem solving

Interpersonal skills

Organizational skills

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

Google Workspace

Salesforce

Jobbeschreibung

Collectors Holdings, Inc. is seeking a temp-to-hire Customer Relations Specialist to join the PSA Customer Relations team in Santa Ana, CA.

The role operates onsite from 3:00 PM to 11:30 PM, Monday through Friday, and requires at least 1+ year of customer relations experience with strong communication and problem-solving abilities. The position focuses on handling customer inquiries, processing claims, and de-escalating issues while collaborating with multiple departments to deliver accurate