Onsite Customer Relations Specialist II

Collectors; Santa Ana (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid vacation

Holiday pay

Employee discounts

Flexible hours

Fun working environment

Job summary

Collectors in Santa Ana, CA is seeking a Customer Relations Specialist II to join our PSA Customer Relations team onsite at our Santa Ana office. The role requires at least 6 months of customer relations experience and strong communication skills.

You’ll report to the Customer Relations Supervisor and work full-time onsite from Monday to Friday, 6:00 AM to 2:30 PM, handling inquiries, processing adjustments, and resolving issues with a customer-first approach.

Qualifications

• 6 months of relevant customer relations experience.
• Experience handling customer resolutions and de-escalation.
• Strong communication and listening abilities.

Responsibilities

• Exercise discretion and sound judgment when engaging with all parties.
• Collaborates with Operations to resolve customer responses.
• Provides accurate information by following department protocols.
• Resolves queries by clarifying issues and offering solutions.
• Maintains accounts by processing customer adjustments.
• Continuously updates department spreadsheet of incoming orders.
• Escalates unresolved issues to lead/supervisor.

Skills

Customer relations

Communication skills

Active listening

Empathy

Organizational skills

Google Workspace

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

CRM software

Job description

Collectors in Santa Ana, CA is seeking a Customer Relations Specialist II to join our PSA Customer Relations team onsite at our Santa Ana office. The role requires at least 6 months of customer relations experience and strong communication skills.

You’ll report to the Customer Relations Supervisor and work full-time onsite from Monday to Friday, 6:00 AM to 2:30 PM, handling inquiries, processing adjustments, and resolving issues with a customer-first approach.