Customer Success & Resolution Specialist III

Collectors; California; On-site; USD 32,000 - 39,000; Full time

Job summary

Collectors in Santa Ana, CA seeks a Customer Relations Specialist III to join our PSA Customer Relations team. The role is full-time, onsite, five days a week, from 6am to 2:30pm, focusing on customer resolutions, claims, and service excellence.

The ideal candidate has 1+ year in customer relations, strong communication and problem-solving skills, and a calm, empathetic demeanor. Familiarity with Google Workspace and Salesforce is a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1+ years of relevant customer relations experience.
• Strong problem-solving and excellent communication skills.
• Empathetic voice and manner with excellent listening skills.
• Detail oriented and organized with strong interpersonal skills.

Responsibilities

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information using department protocols.
• Resolve queries by clarifying issues and determining the best solution.
• Maintain accounts by processing customer adjustments.
• Continuously update the department spreadsheet of incoming orders.
• Escalate unresolved issues to the lead/supervisor.

Skills

Customer relations

Communication

Problem solving

Listening

Empathy

Organization

Interpersonal skills

Google Workspace

Education

High school diploma

College degree preferred

Tools

Salesforce

Job description

Collectors in Santa Ana, CA seeks a Customer Relations Specialist III to join our PSA Customer Relations team. The role is full-time, onsite, five days a week, from 6am to 2:30pm, focusing on customer resolutions, claims, and service excellence.

The ideal candidate has 1+ year in customer relations, strong communication and problem-solving skills, and a calm, empathetic demeanor. Familiarity with Google Workspace and Salesforce is a plus.