Travel-Ready Client Services Associate

Collectors Universe Inc.; Santa Ana (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid Vacation

Flexible Hours

Employee Discounts

Job summary

A leading collectibles company is seeking a Customer Experience Representative based in Santa Ana, CA. This role involves providing assistance to customers regarding services and submissions while ensuring a first-class experience. Responsibilities include scheduling pickups, addressing inquiries, and managing daily operations. Ideal candidates will have strong interpersonal skills, problem-solving abilities, and prior customer care experience. The role requires on-site presence and involves up to 40% travel, with a competitive hourly rate of $22 offered.

Qualifications

• Able to travel up to 40% of the time.
• Drivers licensed required.
• Ability to relay company policies.

Responsibilities

• Inform customers about company services and promotions.
• Assist with inquiries and ensure accurate forms.
• Organize and manage daily operations.

Skills

Customer Care/Hospitality Experience

Interpersonal Skills

Written Communication Skills

Problem Solving

Teamwork

Education

Associate's Degree or equivalent

4+ years of experience in Customer Care

Tools

Navision

Zendesk

Google Docs

Job description

A leading collectibles company is seeking a Customer Experience Representative based in Santa Ana, CA. This role involves providing assistance to customers regarding services and submissions while ensuring a first-class experience. Responsibilities include scheduling pickups, addressing inquiries, and managing daily operations. Ideal candidates will have strong interpersonal skills, problem-solving abilities, and prior customer care experience. The role requires on-site presence and involves up to 40% travel, with a competitive hourly rate of $22 offered.