Customer Relations & Retention Specialist (Flexible Schedule)

State Farm Agent; Sterling Heights (MI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Sterling Heights, MI is seeking a Customer Relations Representative. This entry-level role involves managing customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will possess strong communication and problem-solving skills, with a preference for experience in customer service. The position offers competitive compensation, a flexible schedule, and opportunities for advancement in a supportive environment.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred.
• Ability to handle high-stress situations with calmness.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

A local insurance agency in Sterling Heights, MI is seeking a Customer Relations Representative. This entry-level role involves managing customer inquiries, resolving issues, and maintaining customer records. Ideal candidates will possess strong communication and problem-solving skills, with a preference for experience in customer service. The position offers competitive compensation, a flexible schedule, and opportunities for advancement in a supportive environment.