Client Relations & Support Specialist — Flexible Schedule

State Farm Agent; Aledo (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An independent insurance agency is looking for a Customer Relations Representative to enhance customer experiences and support the growth of the agency. You will manage inquiries, assist with retention strategies, and coordinate with the team to ensure customer satisfaction. The ideal candidate will possess strong communication and problem-solving skills, and previous customer service experience is preferred. This is an entry-level, full-time position located in Aledo, IL offering a competitive salary and benefits.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

An independent insurance agency is looking for a Customer Relations Representative to enhance customer experiences and support the growth of the agency. You will manage inquiries, assist with retention strategies, and coordinate with the team to ensure customer satisfaction. The ideal candidate will possess strong communication and problem-solving skills, and previous customer service experience is preferred. This is an entry-level, full-time position located in Aledo, IL offering a competitive salary and benefits.