Customer Care & Retention Specialist (Hybrid)

State Farm Agent; Rochester Hills (MI); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent in Rochester Hills, MI is seeking a Customer Relations Representative to enhance client experiences and manage inquiries. This role emphasizes strong communication skills and a customer-focused approach while collaborating with a dedicated team.

The position offers a competitive salary ranging from $40,000 to $80,000 annually, along with benefits such as health insurance and performance-based bonuses. Candidates with bilingual skills in Spanish will have an added advantage.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Strong communication

Problem-solving skills

Customer service experience

Calm under pressure

Bilingual Spanish

Job description

State Farm Agent in Rochester Hills, MI is seeking a Customer Relations Representative to enhance client experiences and manage inquiries. This role emphasizes strong communication skills and a customer-focused approach while collaborating with a dedicated team.

The position offers a competitive salary ranging from $40,000 to $80,000 annually, along with benefits such as health insurance and performance-based bonuses. Candidates with bilingual skills in Spanish will have an added advantage.