Customer Care & Retention Specialist – Growth & Impact

Jeffrey Davis - State Farm Agent; Blairsville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Job summary

A local insurance agency is seeking a Customer Relations Representative to enhance customer experiences and support the team's growth. Your responsibilities include managing inquiries, maintaining records, and coordinating with departments to ensure satisfaction. Ideal candidates should have strong communication and problem-solving skills, plus a desire to handle challenges calmly. Prior customer service experience is preferred, and obtaining an insurance license is required. Join us in making a difference in our community.

Qualifications

• Experience in customer service preferred.
• Strong communication and problem-solving abilities.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Education

Insurance license

Job description

A local insurance agency is seeking a Customer Relations Representative to enhance customer experiences and support the team's growth. Your responsibilities include managing inquiries, maintaining records, and coordinating with departments to ensure satisfaction. Ideal candidates should have strong communication and problem-solving skills, plus a desire to handle challenges calmly. Prior customer service experience is preferred, and obtaining an insurance license is required. Join us in making a difference in our community.