Customer Relations & Retention Specialist

Jessica Hoskinson - State Farm Agent; Wheeling (WV); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Jessica Hoskinson - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will handle customer inquiries, maintain records, and coordinate with team members to ensure satisfaction.

We offer opportunities for advancement along with comprehensive support to build your career while serving the community. Join us if you are customer-focused and ready to contribute positively to our team.

Qualifications

• Excellent communication and problem-solving abilities.
• Previous experience in customer service is preferred.
• Capability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Jessica Hoskinson - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will handle customer inquiries, maintain records, and coordinate with team members to ensure satisfaction.

We offer opportunities for advancement along with comprehensive support to build your career while serving the community. Join us if you are customer-focused and ready to contribute positively to our team.