Customer Success & Retention Specialist

Colby Johnson - State Farm Agent; St. Albans (WV); Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Descripción de la vacante

Colby Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences at the agency. You will handle inquiries, update records, and support retention initiatives while collaborating with fellow team members to anticipate community needs.

The role offers growth opportunities and a collaborative environment focused on service excellence and community engagement. A friendly, customer-first approach is essential for success.

Formación

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication

Problem-solving

Customer service

High-stress handling

Descripción del empleo

Colby Johnson - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional customer experiences at the agency. You will handle inquiries, update records, and support retention initiatives while collaborating with fellow team members to anticipate community needs.

The role offers growth opportunities and a collaborative environment focused on service excellence and community engagement. A friendly, customer-first approach is essential for success.